FAQ

The Answers You Need

What are the payment options?

Visa, Mastercard, all major debit cards and Paypal.

What are the countries you deliver to?

Delivery in the United Kingdom, Continental Europe, UAE, USA and Hong Kong.

Other countries upon request.

Please note that when you deliver ( from the UK) to non -EU -countries the client may have to pay import duties/ VAT

(Switzerland).

 What is the delivery time?

In the UK usually within 3-5 days. The rest of Europe normally between 5-7 working days. The rest of the world from 7 days onwards depending on the country.

How often do you update your website with new collections?

We are regularly attending international Fashion weeks, events, exhibitions ,fashion shows, photoshoots and

red carpet events. We try to bring new collections at least once a month.

Do you have special promotions?

From time to time we run special promotions. At the moment we have 10% off  on all Lingerie Sets. Also we have 20-30% off on all ''CATWALK SALE' dresses.

Do you have a blog or publication in magazines ?

Yes, we have a Blog where we write about the latest events where our dresses have been showcased or worn.

Also we have Press section where you can find our dresses published in luxury international magazines.

How can I get my "TAILOR MADE" Dress?

You can order your dress on our AK LIMITED Section where you will find the form to put in your accurate body measurements.

Do you have your own boutique ?

We have our LINGERIE AK Premier collections in 3 shops in central London. We can also arrange meeting in one of our showrooms for TAILOLR MADE dresses or Personal Stylist to choose perfect size & style for the Lingerie.

Where can I find Lingerie Product size chart ?
You can find in each individual Lingerie product section.

Can I return Lingerie purchases ?

Due to hygienic and health reasons we can not accept Lingerie returns.

 

I am looking for an outfit for particular event. Can you help me ?

Yes, of course. We have a personal stylist who gladly assist you. Please email to info@akpremier.com your requirements.

For clients we have peronal shopping service where either meet in person in London for a free consultation or online.

 

How do I take care of various fabric?

  • Acrylic knit: Most acrylic knit garments can be machine-washed. Read the label and check for the proper drying option. Some knits retain their shapes best if reshaped and dried flat.

  • Cashmere: Check the care label before laundering cashmere. To hand-wash, use a mild detergent or shampoo. Gently squeeze the water through the garment, then rinse until the water runs clear. Do not wring or twist. Squeeze out excess water. To dry, lay flat on a towel, away from sunlight or heat.

  • Cotton: Cotton holds up well to home laundering. Remove the garment from the dryer promptly to reduce wrinkling. Press using spray starch for the crispness of a laundered shirt.

  • Cotton blend: Dry cotton-blend garments using your dryer's permanent-press or low-heat cycle and remove immediately to reduce wrinkling. Touch up with a steam iron; starch for a professionally laundered look.

  • Denim: Denim should be washed with cold or warm water, inside out.  If washing denim that is mixed with synthetic fabrics, always follow care directions for the more delicate fabric with which the denim is mixed.  Hang denim to dry and iron on high heat.

  • Flannel: Flannel can be washed in cold or warm water.  However, if your flannel derives from wool, even if its washable wool, avoid the dryer completely since it can dry out its fibers.  For non-washable wool flannel avoid laundering it at home and take it to the dry cleaners.

  • Nylon: Machine-wash nylon garments in warm water. Use a low-temperature setting when tumble-drying and include a dryer sheet to reduce static electricity. Use a warm iron to press, if necessary.

  • Polyester: Read the label. Usually polyester items can be machine-washed (cool) and dried (low). Check the label to see if air-drying is recommended. Touch up with a cool – never hot – iron, if necessary.

  • Rayon: Make sure to read the care label for rayon clothing. Launder in cool water and a mild detergent. When machine-washing, use the gentle cycle and promptly remove garments after washing. When hand-washing, do not wring or twist the garment. To dry, roll the item in a towel to squeeze out excess water. Lay flat to dry. Iron when still damp and with the garment inside out to prevent the fabric from becoming shiny. Use a pressing cloth when ironing the right side of the garment. Pressing cloths can be purchased or use something as simple as a piece of white cotton fabric.

  • Spandex: Use warm water when hand- or machine-washing items made with spandex. Line-dry or use a low temperature setting when machine-drying to preserve the elasticity of the garment.

  • Wool knit: Typically, wool knits need to be dry-cleaned, but check the label. If hand-washable, use cool water and a detergent for fine washables. Squeeze out excess water, then reshape and dry flat.

  • Wool (lined): Lined garments generally look best when professionally dry-cleaned once a season. Between dry cleanings, remove surface soil with a brush or damp cloth. Refresh the item by hanging it from a padded hanger in a steamy bathroom; moisture will help garment shed wrinkles. When touching up with an iron, use steam in an up-and-down motion (rather than sliding the iron along the fabric).

Gift Vouchers

Voucher duration. Vouchers are valid for a period of 12 months from the date of purchase. Cannot be redeemed after expiry date.

Gift Vouchers. Voucher may be used for goods or services of a higher value, on payment of the difference.

Use of multiple vouchers. Only one gift voucher can be used per purchase.

Use of promotional codes. Promotional codes cannot be used in conjunction with gift vouchers.

Email vouchers. Email vouchers shall be provided free of charge to the email address provided at point of purchase.

Postal vouchers. There are additional costs associated with provision of a postal voucher. Such costs are added to the voucher cost and shall be paid at the point of purchase. Please allow up to 7 days for delivery of a postal gift voucher.

Voucher redemption. Vouchers can be redeemed online. There is no option for email redemption. Redemption contact details are provided on the voucher.

Refunds. Gift Vouchers can only be used in a single transaction; and cannot be exchanged for cash. No change or refund will be given.

Transfer. Vouchers are non-transferable and cannot be exchanged for cash.

Lost or stolen vouchers. Lost, stolen or destroyed gift vouchers will not be exchanged or refunded.