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GENERAL RETURN POLICY

Because We Care

This policy applies to all products apart from Lingerie.

Please see below for our Policy for Lingerie.
 

Returns for store credits must meet the following requirements:

  • Merchandise must be returned within 5 business days of receipt.

  • Merchandise must be unworn and unwashed. We cannot accept returns of items that have been damaged, worn, or soiled, and clothing tags must still be intact and attached to garment. Items must be in a condition suitable for resale.

  • Merchandise must have all tags, including any hangtags attached.

  • Any merchandise marked "Final Sale" cannot be returned.

  • Non-returnable merchandise include final sale products, made-to-measure, formal gowns, and swimwear.

  • Shoes must be repacked in their shoe box(es) and placed in a protective box.

  • We reserve the right to refuse any exchange that does not meet our requirements including any signs of wear or damage.

  • Customer is responsible for shipping fees to send the order back to AK Premier

  • Shipping fees are not refundable.

  • AK Premier diligently inspects all items before shipping; therefore, damaged merchandise is extremely unlikely. Any returned items will be inspected for signs of wear or smoke, and in the event that the item does not match the original condition, the buyer will not receive a store credit.

  • Store Credit is valid only at www.akpremier.com


Upon receipt of your package, your return for a store credit will be processed within 3-4 business days. You will be notified via email once your return has been processed.



When making a return:

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  • Pack your merchandise securely in the original product packaging, if possible. Please note that all items must be returned in original condition (including all paperwork, parts & accessories) with tags attached.

  • Be sure to include your original invoice with your return. You may want to keep a copy for your records. If you can't send the invoice, just include your order number, billing name & address, and reason on a piece of paper with your return.

  • Write “Reason for Return” on the back of your invoice.

  • Keep the return tracking number for your return package to monitor delivery status. We are not responsible for lost or stolen packages.

 

Get in Touch

Contact Us

London, UK

info@akpremier.com

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RETURN POLICY FOR LINGERIE

Because We Care

 

  Special Terms & Conditions apply to Lingerie and Swimwear

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  Lingerie and swimwear must be in its original packaging unopened for them to be deemed eligible for a refund. 

  Opened packaging, missing hang tags or attached tags, soiled or stained lingerie and swimwear do not qualify for a refund.   This policy is to protect you as we care about your health and wellbeing. 

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  When making a return: 

​

  • Pack your merchandise securely in the original product packaging, if possible. Please note that all items must be returned     in original condition (including all paperwork, parts & accessories) with tags attached. 

  • Be sure to include your original invoice with your return. You may want to keep a copy for your records. If you can't send the   invoice, just include your order number, billing name & address, and reason on a piece of paper with your return. Write "Reason for Return" on the back of your invoice. 

  • Keep the return tracking number for your return package to monitor delivery status. We are not responsible for lost or      stolen packages. 

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Upon receipt of your package, your return for a store credit will be processed within 3-4  business days. You will be notified via email once your return has been processed.

Get in Touch
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